Phil的听力损失的源头可以追溯到他年轻的时候。当时他除了工作，心无旁骛。然而他的家人意识到随着他年龄的增长，他的听力渐渐的退化了。Phil traces the roots of his hearing loss to his time in the military as a young man. He brushed it aside for the whole of his working life, but his family were aware of his deteriorating hearing as he became older.
尽管他的妻子常常鼓励他直面困难，但Phil花了一年的时间才克服心理障碍去拜访了听力专家。Although often encouraged by his wife to act on the problem, it took Phil about a year to take the step to visit an audiologist.
他第一次使用助听器的体验并不好。但当他尝试了唯听梦想系列助听器以后，他再也没有拿下过他们。His first experiences with hearing devices were not positive. But after trying Widex DREAM hearing aids, he never takes them out!